Privacy Policy

We may collect the following information when you contact us, request a quote, or place an order: • Name • Business or venue name • Email address • Phone number • Enquiry type (e.g. coconut supply, event branding, general enquiry) • Event date and details (where applicable) • Delivery address • Any information you provide in your message or during our communications We do not knowingly collect sensitive information (such as health information) and ask that you avoid including it in any enquiry.

We collect personal information directly from you when you: • Submit an enquiry or contact form on our website • Email or phone us • Place an order for coconut supply or event branding • Interact with us on social media

We use personal information to: • Respond to enquiries and provide quotes • Process and fulfil orders, including coordinating delivery • Issue invoices and manage payment • Communicate with you about your order or event • Maintain business records • Improve our website and services • Comply with legal obligations We do not sell your personal information to third parties.

We may disclose personal information to: • Our staff and contractors involved in fulfilling your order (e.g. delivery drivers) • Service providers who support our business operations (e.g. website hosting, email providers, invoicing software) • Regulatory or law enforcement bodies where required by law We do not disclose personal information to overseas recipients unless a service provider we use (such as website hosting or email services) stores data overseas, in which case we take reasonable steps to ensure it is handled in accordance with Australian privacy standards.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely, whether in physical or electronic form, and access is limited to those who need it to perform their role. We do not collect or store payment card details, as all payments are processed via invoice.

Our website may use cookies or similar tracking technologies to understand how visitors use our site and improve user experience. You can disable cookies through your browser settings, though this may affect site functionality.

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable timeframe.

If you believe we have mishandled your personal information, please contact us directly so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

For any questions about this Privacy Policy or how your information is handled, contact us at: info@thebrandedcoconut.com.au